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Webinar: The Ins and Outs of Local Government partnerships with Service NSW and Business Connect

2 September@10:00 am - 11:00 am


Many local government Economic Development Practitioners are exploring how to establish partnerships that add value to the strategies and activities they deliver for their business communities. This webinar highlights what this could look like when partnering with the NSW Government through Service NSW and Business Connect offerings to small businesses.

The webinar presents information on the service offerings and explores:

  • a Local Government’s experience of how these services have been used
  • what local governments should consider in forming these partnerships.
ACEcD Accredited Members can accrue 3 CPD points by attending this event.  Don’t forget to record your CPD points here.


Karen Ballantyne, Assoc. Director, Programs & Contracts, NSW Treasury

Karen has extensive experience in delivering high quality customer focused programs and initiatives. Karen leads a team that delivers small business programs including the NSW Government’s Business Connect program, taking an evidence-based approach to deliver services to support small businesses to start, run, adapt, and grow. This has included responding to challenges including Covid, bushfires and floods.

The NSW Government’s Business Connect has supported over 40,000 businesses, meeting, or exceeding targets.  Karen has had senior management roles in the corporate and not for profit sectors and knows first-hand the challenges of running a small business.

Antony D’Cruz, Council Relationship Manager – Metro North, Service NSW

Antony has around 25 years-experience within the Finance Industry in Australia with a wide range of market knowledge of Equities and other financial products, and the capacity to support global businesses and business clients.


Alex Hawkins, Business Connect Adviser, Western Sydney Business Centre

Alexandra has over 25 years of extensive experience in the retail industry, having held high profile positions in retail sales, procurement, trade marketing, sales representation, and account management.

While working full time in the retail industry, gaining knowledge, and achieving personal career goals, Alexandra established and operates her own small business, Wick’d Candles, offering product ranges online and in stores.

As well as her retail and small business experience, Alexandra holds a Bachelor of Business. Alexandra is an Accredited Mental Health First Aider.

Jan Bouhali, Economic Development Coordinator, Urban Strategy, City of Ryde Council  

Jan manages the Economic Development Program from setting strategy to implementing strategic plans and programs for the second largest economy in NSW, the City of Ryde.

Jan has over 20 years’ experience working across a range of industry sectors, Corporates, Not for Profit organisations and Government in areas of market research, marketing of products, services and places, business development and economic development. Jan, has a Bachelor of Business from UTS and a Masters in Environmental Management (MEM) from UNSW.



Members: Free
Non-Members: $30

Terms and Conditions

By registering for this webinar, you agree to our terms and conditions.


2 September
10:00 am - 11:00 am


Economic Development Australia


0467 217 997


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